How to Order Our Products…

We manufacture all of the Dresses, Suits, Tuxedos, and Accessories. Our fine products can be purchased through many of our Authorized Retailers located nationwide. Please contact us for names and locations of Authorized Retailers nearest to you.

For New Retailers:

• You must be registered and approved to become an Authorized Retailer. Please proceed with our quick registration process.
  
• We require a minimum of $200.00 for your first initial order. Thereafter, we only require $20.00 per order to make it convenient for you.
  
• You may also order by calling in or faxing in your order.

Fax: 213-744-0038 (24 Hours)
Phone: 213-744-1009 (8:30 a.m. to 5:00 p.m. Pacific Standard Time)

Our Shipping Policy…

At Tip Top Kids, we take pride in processing all orders as quickly and efficiently as possible. Most orders will be shipped within 2-3 business days.

• Although we keep most of our products in stock, ready to be shipped, for Urgent and Timely Orders we advise retailers to call and confirm the availability.
• We also offer the convenience of Drop Shipping directly to your customer at a nominal service charge, subject to availability.
• Any orders refused or not picked up from the shipping company will be charged for all shipping/freight incurred plus 25% Re-Stocking Fee.

Our Return Policy…

Tip Top Kids, Inc. will accept request for return or exchange of items due to manufacturing defect. All claims for damage or faulty goods must be reported within 5 business days from the receipt of delivery.

• Customer wishing to make such claim must first contact our Returns Department for a Return Authorization #. NO RETURNS WILL BE ACCEPTED WITHOUT THE RA#. (You must put the RA# on the outside of the box)
  
• All returns must be shipped in original condition (Hangers, Poly Bags, Original Box & Case). Make sure to remove all store tags and labels.
  
• RA# does not guarantee a Credit. Credit Memo will be issued pending inspection of the merchandise upon receiving.

• TIP TOP KIDS, INC. is ONLY responsible for Manufacturer's Defect. If we determine that the returned item is not a manufacturer's defect, you will not be credited for the merchandise nor any shipping cost involved.
  
• Special Orders, Sale Items, and Discontinued Items are not acceptable for Return or Exchange.

Payment Methods…

We accept following payment methods.

• Credit Cards: Visa or MasterCard. We will not charge your credit card until your order is ready to be shipped on that day.
  
• COD: All COD orders must be paid by a Cashier's Check or Money Order.
  
• Wire Transfer & Pre-Paid Orders: You may pre-pay your order in advance via Wire Transfer. You may also mail in U.S $ denominated Company Checks, Cashier's Check, or Money Order drawn from a United States bank. For company checks, please allow 10 business days for the funds to clear. No shipment will be processed before securing the funds. There is a $20.00 per check penalty charge for all returned checks.
  
• COD Company Checks: At least 6 months after becoming a Tip Top Kids' Authorized Retailer, your company may apply for COD Company Check provided your credit application is approved by our Credit Department. Please allow 2~4 weeks for the credit evaluation process.

Trademark & Usage Policy…

No Authorized Retailer or third party is permitted to use our trade names, images, or logos without the written consent of Tip Top Kids, Inc.

Customs & Tariffs…

All orders are shipped FOB Tip Top Kids Inc., Los Angeles, USA . We are not responsible for any customs and tariffs for all International Orders.