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Customer Care

How to order our Products:


Tip Top Kids is a wholesale company and we do not sell directly to the public. Our fine products can be purchased through many of our Authorized Retailers located worldwide. Please contact us at customerservice@tiptopus.com for names and locations of the nearest Authorized Retailer near you.

For New Retailers

If you are interested in carrying our line, please proceed with our quick registration process.
We require a minimum of $300.00 on your first order. Thereafter, there is a $30.00 per order to make it convenient for you. You may order online, over the phone or by fax.

www.tiptopus.com (24 hours)
Phone: 213-744-1009 (8:30 AM – 5:00 PM PST)
Fax: 213-744-0038 (24 Hours)

Shipping Policy

At Tip Top Kids, we take pride in processing all orders as quickly and efficiently as possible. Most orders will be shipped within 1-3 business days.

  • Although we keep most of our products in stock, ready to be shipped, for urgent air shipment orders, we advise confirming the availability. 
  • We also offer the convenience of Drop Shipping directly to your customer at a nominal service charge, subject to availability. 
  • Any orders refused or not picked up from the shipping company will be charged for all shipping/freight incurred plus a 25% re-stocking fee.

Return Policy

All sales are considered final. Tip Top Kids will accept a request for a return or exchange of an item due to a manufacturing defect. All claims for damage or faulty goods must be reported within 5 business days from the receipt of delivery.

  • Customers wishing to make such a claim must first contact our Returns Department for a Return Authorization (RA) number. NO RETURNS WILL BE ACCEPTED WITHOUT THE RA#. (You must put the RA# on the outside of the box) 
  • All returns must be shipped in its original condition (Hangers, Poly Bags, Original Box and Case). Make sure to remove all store tags and labels. 
  • A RA# does not guarantee a Credit. A Credit Memo will be issued pending inspection of the merchandise upon receiving. 
  • Tip Top Kids is ONLY responsible for Manufacturer’s Defect. If we determine that the returned item is not a manufacturer’s defect, you will not be credited for the merchandise or any shipping costs involved. 
  • Special Orders, Sale Items, and Discontinued Items are not acceptable for Return or Exchange

Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa or MasterCard only. We do not charge your credit card until your order is ready to be shipped on that day. 
  • COD: All COD orders must be paid by a Cashier’s Check or Money Order. 
  • Wire Transfer or Pre-Paid Orders: You may pre-pay your order in advance via Wire Transfer. You may also mail in U.S. $ denominated Company Checks, Cashier’s Check, or Money Order drawn from a United States bank. For company checks, please allow 10 business days for the funds to clear. No shipment will be processed before securing the funds. There is a $30.00 NSF fee per check for all returned checks. 
  • COD Company Checks: At least 6 months after being a Tip Top Kids Authorized Retailer, your company may apply for COD Company Check provided your credit application is approved by our Credit Department. Please allow 2-4 weeks for the credit Evaluation Process.

Customs & Tariffs

All orders are shipped FOB Tip Top Kids, Los Angeles, CA USA. We are not responsible for any customs and tariffs for all international orders.